RETURNING GOODS

The warranty and return policy established in the Republic of Estonia apply to the products purchased from Packpros.eu online store. The ordered products have a 14-day right of return starting from the date of receipt.

CONDITIONS FOR PRODUCT RETURNS:

• The intention to return the goods must be communicated within 14 days after receiving the order.

• The returned goods must be undamaged, unused, and in their original packaging (if applicable).

• Upon receiving the returned goods, the online store will promptly refund all fees received from the buyer based on the agreement, but no later than 14 days from the receipt of the withdrawal notice.

• The online store may refuse to make refunds until the returned item has been received or until the buyer has provided evidence of returning the item, depending on which occurs earlier.

• If the goods have been used for purposes other than necessary to ascertain their nature, characteristics, and functioning, or if there are signs of use or wear, the online store has the right to reduce the refundable amount in accordance with the decrease in the value of the goods.

• For purchases over 20 euros, the consumer can turn to the Consumer Complaints Board.

RETURNING ORDERS